Tickets for performances taking place at Old Woollen are sold by Trouble at Mill Events Ltd and on behalf of external promoters and organisations.  

Trouble at Mill Management Team reserves the right to: 

  • refuse admission to the venue. 
  • request any ticket holder to leave the venue, and take appropriate action to enforce this right. 
  • change the advertised arrangements of any performance in the event of illness or any cause beyond our control. This includes non-appearance of any named artist. 

By purchasing a ticket to a Trouble at Mill event, you agree to the below terms and conditions. 

Booking Fees 

All tickets purchased are subject to booking fees.  


Once purchased, tickets cannot be exchanged or refunded. If an event is cancelled, you will be offered a refund.  

If an event is rescheduled for a future date, original tickets will remain valid, or you will be offered a refund if you are no longer able to attend. 

Age Restrictions 

All events are 14+ unless otherwise stated. Anyone aged between 14-18 needs to be accompanied by a paying adult.  

I.D Proof of age - We accept full and provisional Driving Licences, Passports and cards that bear the "PASS' hologram that is also approved by SIA as proof of age. 

Comedy - House Rules 

We want everyone to enjoy a brilliant night of comedy. We all get annoyed by people interrupting a film at the cinema. Comedy is the same, it is only funny if the Comedians can perform their jokes with 'comic timing'. We have a few house rules to make sure that everybody attending has a great night. 

We have a strict policy of no heckling/talking whilst the acts are on stage. This is disruptive to audience members surrounding you and distracts our comedians on stage. Remember, people have paid to listen to the acts, not you. Anybody repeatedly talking / heckling / shouting will be given one warning. If the behaviour continues they will be asked to leave immediately without refund. 

Mobile Phones 

Please ensure all mobile phones are either switched off or on silent. 

Security Checks 

The management reserves the right to carry out bag / property checks when necessary. Anyone who declines a search will not be admitted. 

Photography and Filming 

On occasion either the venue or a permitted third party may carry out general filming and sound recording in or about the venues. By purchasing tickets, you consent to you and your party being included in and to the exploitation of such films and recordings without payment. 


Under no circumstances can you bring your own alcohol to the venue. Anybody caught with their own alcohol will be asked to leave immediately without refund. 

Drunk & Disruptive Customers 

Anybody deemed too intoxicated may be refused entry without refund at our discretion.  Old Woollen has a zero tolerance approach to the use of drugs on its premises. 

Stag/Hen Parties & Large Groups 

If you are organising a hen or stag do or larger group please bear in mind that there will be other audience members there too so all of the above rules need to be adhered to.  

Anti-Discrimination & Harassment

We work hard to foster the Old Woollen as a safe space for all people, with a wide range of events catering to diverse demographics. We aim to ensure that the values of equality, diversity, and respect for all are embedded into everything that we do.

Contact Us 

If you have any questions about Terms & Conditions, You can contact us by email: info@tam-events.com 

Policy information 

This policy was last updated in September 2022.