Old Woollen - Privacy Policy

PRIVACY POLICY

Trouble at Mill Events Ltd is committed to protecting your privacy and data. We will use the information that we collect about you in accordance with data protection law.

Types of Data Collected

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (for example when purchasing tickets). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Date of birth, age
Ticketing history
Links to and information from social media accounts
Image and likeness
Information that is available publicly
Your preferences for how we communicate with you about our activities
Possible photography or video at performances/events

In addition, we record CCTV images of you when you are in and around the Old Woollen, for monitoring and security purposes.

Use of Your Personal Data

We aim to be clear with you about how we use your personal data and only to use your personal data in ways which you would reasonably expect. Most commonly we will use your data:

to contact you if there is any important change to your booking or visit
to fulfil our contract with you
to keep a record of the relationship we have with you
to process a transaction and carry out completion of a purchase (your personal information and card details may be passed to third party service providers; card details will only be used in this way for the purpose of handling an individual transaction)
to inform you about relevant events, services or activities we believe will be of interest, as well as opportunities to support our charitable work
to provide a personalised service and ensure the best possible experience when you visit us
to administer any donations you may make, including processing Gift Aid
to ensure that the information we already hold is accurate and up to date
to improve our products, services and information in the future
to assist us with reporting and analysis for our own needs or the needs of any funding partners
to ensure we know how you prefer to be contacted
to protect against fraud or unlawful activity
to ensure compliance with policies, procedures and laws
to process any recruitment information
to share with approved suppliers (for instance for research and direct mail)
to undertake customer research to help us understand how we can improve our services or information
to promote Trouble at Mill Events Ltd and its activities (e.g. imagery, quotes from social media etc)
for suppliers, to pay invoices or to contact you about supplying further services to us

We will only share data with third party providers on the legal bases as listed below:

For fulfilment of contract: services such as our ticketing system (Bandzoogle), email service and mailing houses. And, for suppliers, our finance and administration systems. We have agreements in place with each provider to ensure your data is secure and cannot be accessed or used for any other purpose. Your personal data is never sold to any agencies or companies.
Legitimate business interests: we may make data available to approved suppliers for analysis and research purposes only, e.g. identifying sales trends, assessing campaign effectiveness, or postcode mapping etc (e.g. this might include UK Theatre, The Audience Agency). This assists us with reporting and with our strategic planning, helping us to apply our resources more intelligently. All such agencies will be carefully checked and have a separate data sharing agreement with us, including non-disclosure agreements, and their privacy policies will have to be as secure as our own.
Consent: We may ask for your consent to share your information with a visiting company, who wish to build their own database of audiences. This will be optional to you and you will have the opportunity to decline.

Retention of Your Personal Data

We will retain your information for as long as is necessary to provide you with the services you have requested or require from us or to fulfil our contract with you, unless:

we must keep it to comply with applicable laws or evidence compliance with such applicable laws
there is an outstanding issue, claim or dispute requiring us to keep such information until it  is resolved
the information must be kept for our legitimate business interests e.g. fraud prevention and enhancing users’ safety and security

We regularly review email and paper correspondence and minimise our storage through archiving and destruction of out of date materials. We will store data in our ticketing system for a maximum of 10 years after your last transaction or communication with us.

We have considered the nature, relevance and volume of this data, the potential risks, and the purposes for which we process your data. We have also considered legal requirements including financial and reporting timescales.

For suppliers, we store data in our financial systems for seven years.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information, we will make this clear on our website or by contacting you directly.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by email: info@tam-events.com

Policy information

This policy was last updated in September 2022.