The Old Woollen welcomes all disabled and deaf customers to the venue.

There is step free access directly into the venue. Immediately outside the entrance is a car park, which includes accessible parking bays.


We offer a Personal Assistant ticket to any customer who may not be able to attend a show without the support of a PA. If this is something you need, please email to discuss your requirements. We will then confirm this ticket via email. You will be asked to provide evidence for the PA ticket to be issued, along with your valid ticket for the show in question. As examples, we generally provide PA tickets for people in receipt of PIP or DLA; a blind or partially sighted registration certificate; a personal letter from a GP or consultant stating the nature of your impairment or disability and that you require assistance; or written confirmation from Social Services that the individual is included on their Deaf Register.


We have one accessible toilet. In common with all toilet provision for this historic building, this is situated a short distance from the venue.


We welcome customers who may need to bring medication, food, drink or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. 


We welcome assistance dogs and can provide a bowl of water if needed. 


If you have any further needs or questions that you would like information about, then please do use the contact form below. If you need additional assistance on the night of your visit please contact a member of staff, who will be happy to help.

Access Enquiries